1. Digital services
Our services are primarily digital and do not ordinarily involve shipment of physical goods. SaaS access is delivered electronically through account activation, invitation or agreed implementation steps. Custom software deliverables are provided through the delivery method stated in the applicable proposal or statement of work.
2. Start times
Subscription access generally begins when signup, payment and required onboarding are complete. Custom development and implementation begin according to the agreed schedule after required information, approvals and any deposit are received. Delays in customer-provided access, content or approvals may change the schedule.
3. Milestones and acceptance
Custom work may be divided into milestones. Acceptance criteria, review periods and change requests are governed by the applicable written agreement. We communicate material schedule changes and work with the customer to resolve delivery issues.
4. Platform and logistics functionality
For operated platforms, electronic fulfillment may include account access, workflow processing, route coordination, communications, transaction records and proof-of-service features. Availability and completion depend on the selected service, participating users, accurate information and conditions outside the software. Product-specific rules govern cancellation, failed service and transaction status.
5. Support
Support channels and response targets depend on the customer agreement. General billing and service questions may be sent to hello@fantasticplatforms.com or +1 (888) 612-4004. We aim to acknowledge general requests within two business days.
6. No physical return process
Because we primarily provide digital and professional services, there is normally no physical product to return. Refund and cancellation requests are handled under our Refund & Cancellation Policy and the applicable customer agreement.
7. Contact
Fantastic Marketing LLC
105 Sandford Street
Brooklyn, NY 11205