Refund & Cancellation

Pricing, currency, billing frequency, scope and any non-refundable commitments are disclosed in the applicable proposal, agreement, invoice or checkout before authorization. Unless stated otherwise, all amounts are in U.S. dollars.

You may cancel a recurring subscription according to the notice method in your account or customer agreement. Cancellation stops future renewals and access continues through the paid billing period unless the agreement states otherwise. Partial billing periods and unused time are generally non-refundable, except where required by law or where we fail to provide the contracted service.

Deposits reserve capacity and fund project initiation. Completed work, approved milestones and third-party costs already incurred are non-refundable. If you cancel before work begins, we will refund prepaid fees not committed to scheduled work or third-party costs. If a project ends early, we provide an accounting of completed work and either invoice or refund the difference under the applicable agreement.

A platform or logistics charge may be eligible for review when the underlying service was not performed, was duplicated, or was charged in error. Completed and properly documented services are non-refundable unless the applicable platform agreement provides otherwise. Route cancellations, service failures and disputes are handled according to the relevant product rules and transaction record.

Contact us promptly if you believe a charge is incorrect or duplicated. Please include the invoice or payment date, amount and a description of the issue, but never email full card or bank account numbers. We aim to acknowledge billing requests within two business days and investigate them fairly.

Approved refunds are sent to the original payment method. Processing time is controlled partly by your bank or card issuer and may take several business days after we initiate it. Bank debit payments may need to settle before a refund can be completed.

Email hello@fantasticplatforms.com or call +1 (888) 612-4004. Include your business name, invoice or transaction reference, and requested resolution. Written customer agreements may provide an additional cancellation method or notice period.

Fantastic Marketing LLC
105 Sandford Street
Brooklyn, NY 11205